RxConnect is committed to providing seamless support to ensure a smooth experience for doctors, patients, and healthcare providers. Our support team is available to assist with technical issues, account management, appointment-related queries, and other concerns.
1 Support Channels
Users can reach our support team through the following channels:
2 Support Services
2.1 Technical Assistance
- Resolving login and account access issues.
- Fixing app or website functionality errors.
- Addressing system performance concerns.
2.2 Appointment & Consultation Support
- Assistance with booking, rescheduling, and cancellations.
- Troubleshooting video consultation issues.
- Managing doctor availability and patient schedules.
2.3 Data & Security Support
- Guiding users on account privacy and security settings.
- Addressing data access and retrieval requests.
- Handling account deactivation and data deletion requests.
2.4 Response & Resolution Time
- General Queries: Respond within 12 hours.
- Urgent Cases: Priority support available.
- Technical Issues: Resolution within 48 hours (depending on complexity).
3 User Responsibilities
- Provide accurate details when reporting an issue.
- Cooperate with the support team for troubleshooting.
- Keep account credentials confidential to avoid unauthorized access.
4 Feedback & Escalation
If users are not satisfied with the resolution, they can escalate their concerns to sales@webnstack.com. We welcome you to give us your feedback to improve our services.
5 Updates to Support Policy
RxConnect may update this support policy periodically. Users will be notified of every change. For any assistance, reach out to us at rxconnect.live@gmail.com. We are here to help!